EU - Incident with Copilot
Incident
Report for GitHub Enterprise Cloud - EU
Resolved
On May 20, 2025, between 18:18 UTC and 19:53 UTC, Copilot Code Completions were degraded in the Americas. On average the error rate was 50% of requests to the service in the affected region. This was due to a misconfiguration in load distribution parameters after a scale down operation.
We mitigated the incident by addressing the misconfiguration.
We are working to improve our automated failover and load balancing mechanisms to reduce our time to detection and mitigation of issues like this one in the future.
We mitigated the incident by addressing the misconfiguration.
We are working to improve our automated failover and load balancing mechanisms to reduce our time to detection and mitigation of issues like this one in the future.
Update
Copilot is operating normally.
Update
We are experiencing degraded availability for Copilot Code Completions in the America’s.
We are working on resolving the issue.
We are working on resolving the issue.
Investigating
We are investigating reports of degraded performance for Copilot
This incident affected: Copilot.
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